Staff

Cara Mendez

Cara covers how shops actually staff the phone. She spent six years running dispatch for a North Side plumbing company — quoting, the board, and the 4 p.m. pile-up — before she started writing playbooks for Switchboardd in 2024.

She lives in Chicago. Tips: cara@switchboardd.co.

On Switchboardd

• 5 signs your service business needs an AI receptionist — September 5, 2026
• When the office manager is also the dispatcher — September 1, 2026